Between the time you placed the order and when we processed it, the item was no longer available. We will be contacting you shortly.
There are several reasons why your order may have been delayed. Either your order was flagged for risk of fraud, we no longer have an item in stock or we needed to contact you to verify your personal information. In all cases, we will reach out to you as soon as an issue is indicated and proceed to ship your items as quickly as possible.
We offer USPS Priority mail, both domestic and internationally.
We offer Standard shipping which takes approximetly 5 -7 Business days, 2-3 Busniess days or Next day shipping.
It usually takes 5-10 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country’s customs.
Shipping fees are non-refundable.
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is leaving the warehouse, you will receive another automatic email with shipping information.
In your shipping confirmation email, you’ll get a link to the tracking history. From there, you can monitor your package’s progress until it’s delivered to your door. Or, visit USPS.com and enter the tracking number emailed to you.
In the event we need to verify your order or need to contact you regarding your order in general, we will attempt to call and email you. If we are unable to reach you several times after 7 business days, we will cancel your order and issue you store credit in the amount of the items plus the shipping fee. If you notice a message from Matilda by True Love via phone or email, please call us back as soon as possible to avoid having your purchase cancelled.
Matilda by True Love provides customers with the option to track packages. If the tracking information states that your items have been delivered but you have not received it, you must contact the United States Postal Service and discuss the issue with them. Call 1 (800) 222-1811 for domestic or international assistance.The package may also have been left with property managers. We will do our best to assist you, but Matilda by True Love does not hold responsibility for packages that are lost or stolen. Please contact your local mail carrier and post office to file a claim.
Please address your package to:
800 12th Street
Los Angeles,CA 90021